Owner Ordering Process

Step-by-step guide to ordering, delivering and paying for your custom materials at Mons Orbelus

What Can Be Delivered Now?

At this stage of construction, you can order and deliver:

Do Not Yet Order

Kitchens, wardrobes, cabinets, loose furniture, appliances and other furnishing items are expected from January 2027 onward. Ordering these now would obstruct the active construction site. If you are uncertain whether an item may be delivered now, check with Stela before placing an order.

The Ordering Workflow

1

Check & Prepare

Verify that your item is approved for delivery and that it fits your apartment.

  • Is it approved? Confirm the item is on the "currently accepted" list above
  • Check compatibility — send Stela the product link, model number, technical spec and dimensions. Wait for her confirmation before ordering.
  • Verify dimensions — check final onsite sizes after plastering and tiling where relevant
  • Review supplier terms — confirm quotation, warranty, return conditions
2

Order & Source

You place the order directly with the supplier or through Stela's coordination support.

  • Pay in full before delivery — the site does not accept cash-on-delivery or unpaid courier charges
  • Package securely — instruct the supplier to protect items for transport and onsite movement
  • Fragile items need reinforced corners and clear FRAGILE markings
3

Label & Notify

Each package must be clearly labelled and you must notify the site team at least two working days before delivery.

  • Label each package: Mons Orbelus, your full name, apartment number, contents description, package number (e.g., "Package 1 of 4")
  • Email hello@orbelusbansko.com with delivery details
  • Message Stela by phone or WhatsApp with the same information
  • Notify again when the order is dispatched and if the courier changes the arrival date/time
4

Deliver

The courier delivers to the site during permitted hours and the site team receives it.

  • Delivery window: Monday–Thursday only, 08:30–16:30 Bansko/Sofia time
  • Not accepted: Friday–Sunday, Bulgarian public holidays, or outside permitted hours
  • Use your own phone number where possible. If a Bulgarian number is required (e.g. IKEA), Stela's number may be used with her prior agreement
5

Receive & Pay

The site team checks external packaging for damage and moves the delivery to your apartment. You pay a handling fee.

  • Site team checks visible external packaging damage (not a detailed item-by-item inspection)
  • Items are moved to your allocated apartment location
  • You pay a handling fee: €150 for tiles, €25 for other items. Larger/multi-package deliveries may incur additional charges, which you will be informed of in advance.
  • You verify quantities, colour batches, missing components and product conformity after opening

Delivery Window & Contacts

Mon–Thu

Accepted

08:30–16:30

Bansko/Sofia time

Friday–Sunday

Not Accepted

Public Holidays

Not Accepted

2 Working Days

Advance notice required

Stela

Coordination Lead

WhatsApp: +359 88 344 2833
Email: hello@orbelusbansko.com

Dimitar

Onsite Logistics (Secondary)

Phone: +359 895 828 545
Use as a backup contact for delivery coordination

Delivery Location

Mons Orbelus, Bansko
GPS: 41.82447, 23.48239
Directions for courier: Navigate to 1 Georgi Nastev Street, Bansko (Fresh Market), turn into the small street toward Bel Mont Hotel. Mons Orbelus is the white-facade building on the right-hand side of Bel Mont Hotel. Tell the courier this is an active construction site and delivery must be coordinated in advance.

Onsite Handling Fees

After delivery, you pay a handling fee to cover receiving, unloading and moving materials to your apartment.

Delivery Type Handling Fee
Tiles (heavy, requires additional labour) €150 per delivery
Standard non-tile delivery €25 per delivery
Unusually large, heavy, fragile or multi-package deliveries Adjusted cost — discussed in advance

Decision & Delivery Deadlines

10 Sep 2026
Confirm underfloor heating (including bathroom-only heating)
17 Sep 2026
Bathroom selection deadline — confirm tiles, shower divider, shower set, vanity unit, mirror/cabinet, and boiler model
20 Sep 2026
Custom bathroom tiles delivery deadline for ground floor and Floor 1 apartments
25 Sep 2026
Submit bathroom-door opening direction changes; owner-sourced toilets must be delivered
30 Sep 2026
Confirm laminate colour and non-standard wall colours; deliver custom tiles for Floors 2–3 and owner-sourced boilers
5 Oct 2026
Deliver approved owner-supplied kitchen or apartment tiles, laminate, vinyl or LVT flooring
10 Oct 2026
Deliver custom tiles for Floors 4–5; deliver shower sets, vanity units, bathroom heating, non-standard wall paint

Delivery Checklist

☐ Confirm each item below before the courier collects your order:
  • ☐ Item is currently approved for onsite delivery
  • ☐ Order has been fully paid
  • ☐ Dimensions and technical compatibility have been checked with Stela
  • ☐ Every package is securely protected and clearly labelled
  • ☐ Your name, apartment number and contents appear in order comments, courier note and delivery docs
  • ☐ Delivery is scheduled Mon–Thu, 08:30–16:30, and not on a Bulgarian public holiday
  • ☐ Stela has received at least 2 working days' notice by email and message
  • ☐ Email sent to hello@orbelusbansko.com with all delivery details
  • ☐ You understand and accept the applicable handling fee (€25–€150)
This is a visual guide to the ordering process. For the complete written procedure, refer to "Mons Orbelus — Owner Ordering and Delivery Procedure." For questions, contact Stela via WhatsApp, email, or the owners' WhatsApp group.